Founder Brunch: It’s all about the Customer, right?
Melise Jones & Mark Kelly are Co-Founders of Lift The Stones – a new management consultancy. Together they bring an uncommon blend of skills and experience from the state security services and high-growth consumer technology firms to help companies bridge the growing gap between customer satisfaction and changing business needs.
Lift The Stones draws on their experience in operational management to offer consultancy on service delivery and Customer Experience to the technology, telecoms, energy, transport and financial industries.
For every successful customer-facing business, like Sky Bet in Leeds / Missguided in Manchester / Sage in Newcastle / Hargreaves Lansdown in Bristol / Skyscanner in Edinburgh, there will be many others that are struggling to provide good customer service, often in spite of big investment in people and processes.
The reasons for this are multiple and complex. Many companies are more focused on the culture of key performance indicators, spreadsheets and survey results than true customer service, which is about really engaging with people.
In this Fireside Chat, Melise & Mark will share their story and lessons-learned. They’ll talk about how their experiences are relevant & applicable to your own entrepreneurial journey….It’s all about the Customer!
10:00am – coffee and mingling (and muffins!)
10:30(ish) – session starts
11:45ish – more coffee if there’s any left!
12pm – close
Feel free to bring your laptop and use our coworking space for the rest of the day, free of charge!
FOUNDER BRUNCH IS STRICTLY LIMITED TO ENTREPRENEURS WHO ARE ACTIVELY WORKING ON THEIR IDEA, WHATEVER THE STAGE. IT’S FREE BUT LIMITED TO 30 PLACES.
- 25 May 2017 10:00 am
- 25 May 2017 12:00 pm
- Evolve – University of Sheffield Enterprise
- Evolve Coworking Space
- 210 Portobello Sheffield, Sheffield S1 4AE United Kingdom+ Google Map